Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Before
After
Before
After
Before
AfterMeet the Santa Ana Team Behind DryMark Restoration Santa Ana
We’re the crew that shows up when water’s still moving through your walls or mold’s turned a bathroom into a hazmat zone. Every person on this page has been background-checked, licensed, and insured before they ever pulled into a Santa Ana driveway. What ties us together isn’t a handbook - it’s that we’ve all seen what happens when restoration work skips a step, and we don’t skip steps. Haven Standard, Clause 1: written price before work starts. Every time. No exceptions.
Our People
Alicia Brennan, Owner
I started DryMark Restoration Santa Ana in 2011 after six years as a claims adjuster, and I built this company around the documentation gap that costs homeowners their insurance payouts - missing moisture logs, no photo record, a verbal “warranty” that evaporates when the check clears. That gap is why The Haven Standard exists. I still review every written scope before it goes to a customer, and I still catch crews trying to bill for equipment that never ran. My detail: I keep a filing cabinet of the worst documentation I’ve ever seen from competitors - it’s my training tool for new hires, and it’s thicker than a phone book.
Marcus T., Lead Water Technician
Marcus has been running drying jobs in Orange County for fourteen years, and he can walk into a flooded condo in Downtown Santa Ana and tell you within ten minutes whether we’re dealing with Category 2 gray water or full Category 3 black water contamination - just by how the drywall swells and what the vapor pressure differential reads on his psychrometric sensors. He’s IICRC-certified in Water Damage Restoration (WRT) and Applied Structural Drying (ASD), and he’s the reason our crews hit 40% humidity on schedule instead of guessing. His detail: Marcus breeds tropical fish in a 90-gallon tank at home, which means he understands water chemistry better than most chemists - and he never lets anyone else test the tank pH.
Elena R., Senior Mold Remediation Installer
Elena handles containment builds and negative air setups for mold jobs across Santa Ana, from the older stucco homes in Floral Park to the newer construction in South Coast Metro where builders sealed moisture into walls that are now blooming with Stachybotrys. She’s RIA-certified and trained on Dri-Eaz and Phoenix dehumidification systems, and she’s particularly sharp on tertiary drying - the final phase where most crews pack up too early and leave trapped moisture to restart the colony. Her detail: Elena was a competitive powerlifter through her twenties, and she still moves air scrubbers like they’re empty boxes, which the apprentices find both impressive and slightly demoralizing.
David K., Service Coordinator
David answers the phones that ring at 2:00 AM when a water main breaks on Bristol Street or a fire sprinkler floods a commercial kitchen on Fourth. He’s the live voice - no voicemail trees, no “leave a message and we’ll call back tomorrow.” David dispatches crews, coordinates with insurance adjusters, and makes sure every customer gets their written scope and photo documentation delivered to their email before the crew leaves the site. He’s been with us since 2019 and has handled over 3,000 emergency calls. His detail: David keeps a handwritten log of every “weird one” - the cat that turned on a bathtub faucet, the aquarium that cracked during an earthquake, the landlord who tried to paint over mold with Kilz and called us six months later - and he’s got enough material for a book he’ll never write.
Javier M., Restoration Apprentice
Javier joined us in 2023 after two years in general construction, and he’s learning the restoration side from the ground up - moisture mapping, equipment placement, daily psychrometric readings, and the documentation standards that turn a drying log into a payable insurance claim. He’s already certified in IICRC Water Damage Restoration and spends most days riding with Marcus on multi-day drying jobs across Santa Ana and Orange County. His detail: Javier’s grandfather was a plasterer in Santa Ana in the 1970s, and Javier still uses the old man’s hawk and trowel for small patch repairs - says the balance is better than anything new.
One Standard, Every Job
The Haven Standard travels with our crew, not with a logo on a truck. Whether we’re extracting sewage in a Santa Ana rental or rebuilding a kitchen after a fire in Tustin, the same clauses apply. Clause 1: written price before work starts, with no scope-creep additions once we’re inside. Clause 2: documented photo record on every visit, delivered to you, not hidden in a file. Clause 3: the 365-Day Done Right Promise, signed and stamped, not verbal. Alicia Brennan built this standard in 2011 because she’d denied too many homeowner claims for missing documentation - and she wasn’t going to let her own customers face that same denial. Every technician on this page has been trained to that standard, and every job we touch in Santa Ana gets the same documentation rigor that started this company.
Written by Alicia Brennan, Owner at DryMark Restoration Santa Ana, serving Santa Ana since 2011.